Shipping and Delivery

Shipping and Delivery Policy - Normad Express

At Normad Express , we're committed to ensuring your order arrives safely, quickly, and efficiently. Below, we've explained all the details about our shipping and delivery policies so you can shop with complete peace of mind.

1. Order Processing

  • All orders are processed within 1 to 3 business days after payment confirmation.

  • During holidays or special promotions, this time may be slightly extended, but we will notify you of any delays.

  • Once your order ships, you'll receive an email with the tracking code so you can track your package in real time.

2. Delivery Times

Delivery times may vary depending on your location and the shipping method you select. Below are estimated times:

  • European countries and the United States: 7 to 15 business days.

  • Latin America: 12 to 25 business days.

  • Other regions: 15 to 30 business days.

Note: Occasionally, delays may occur due to customs, weather conditions, or other external factors beyond our control.

3. Shipping Methods

We work with reliable carriers to ensure the safe and fast delivery of your order. Depending on your location, we use services such as DHL, UPS, FedEx, Correos, and other local carriers .

  • Shipping costs are automatically calculated at checkout.

  • We offer free shipping on orders over a certain amount (see our homepage for details on current promotions).

  • Some regions may be subject to additional charges due to transportation restrictions or local taxes.

4. Order Tracking

  • Once your order has shipped, you'll receive an email with the tracking code and a link to track it.

  • You can check the status of your order in the "Track Order" section on our website.

  • If you haven't received your tracking code within 3 business days of payment confirmation, please check your spam folder or contact us at support@normadexpress.com .

5. Incorrect or Incomplete Address

It is the customer's responsibility to provide a correct and complete shipping address. If the order cannot be delivered due to incorrect information:

  • If the package is returned to us, it can be reshipped with a new payment of the shipping cost.

  • If the error was ours, we will assume all costs and send you the product again at no additional cost.

6. Customs and Taxes

  • In some countries, shipments may be subject to import taxes and customs fees.

  • These costs are the buyer's responsibility and may vary depending on local legislation.

  • If you have questions about possible additional charges in your country, we recommend checking with your local customs authority before making your purchase.

7. Order Not Delivered or Delayed

If your order does not arrive within the estimated time:

  • Check the status of your shipment with the tracking code provided.

  • Check with your local post office to see if there are any pending delivery notifications.

  • If it's been more than 5 days since the delivery deadline and you don't have any information about your package, please contact us and we'll investigate with the shipping company.

8. Returns due to Delivery Problems

If your order doesn't arrive or has been delivered incorrectly, we can offer you:

  • Product reshipment at no additional cost in the event of a logistical error by the store or carrier.

  • Partial or full refund , depending on the case.

  • Purchase voucher for use in future purchases.

For more details on returns, please see our Returns and Exchanges Policy .

9. Contact and Support

If you have any questions or need help with your order, our Customer Service team will be happy to assist you. You can contact us via: 📧 Email: suporte@normadexpress.com ⏳ Business hours: Monday to Friday, 9:00 AM to 6:00 PM (local time).

At Normad Express, our priority is providing you with a safe, reliable, and hassle-free shopping experience. Thank you for choosing us, and happy shopping! 🚀