FAQs

Frequently Asked Questions (FAQ) - Normad Express

Welcome to Normad Express! In this section, we answer the most common questions about our store, shipping, payments, returns, and more. We want you to have the best shopping experience possible, so if you have any questions that aren't listed here, please don't hesitate to contact us.

1. About Normad Express

What is Normad Express?
Normad Express is an online store specializing in a wide variety of high-quality products. Our commitment is to provide a safe, reliable, and convenient shopping experience for our customers.

Is Normad Express a safe store?
Yes, we use advanced security technologies to protect your personal and payment information. We also work with globally recognized payment providers.

2. Orders and Purchases

How do I make a purchase?
It's very simple:

  1. Browse our store and select the products you want to purchase.

  2. Add them to your cart and click "Checkout."

  3. Enter your shipping information and choose your preferred payment method.

  4. Confirm your order and wait for email confirmation.

How can I track my order?
Once your order is shipped, you'll receive an email with the tracking code and instructions for monitoring its location in real time.

Can I modify or cancel my order after I've placed it?
If you need to make a change or cancel your order, please contact us within 24 hours. After this time, your order may have already been processed and shipped.

3. Shipping and Deliveries

How long does it take for my order to arrive?
Delivery time varies by location:

  • National : 7 to 15 business days.

  • International : 10 to 20 business days.

What are the shipping costs?
We offer free shipping on orders over a certain amount (see our homepage). For smaller orders, shipping costs will be automatically calculated at checkout.

My order has been delayed, what do I do?
Occasionally, external factors such as customs, weather, or high demand can delay delivery. If your order exceeds the estimated delivery time, please contact us and we will help you resolve it.

4. Payments and Security

What payment methods do you accept?
We accept:

  • Credit and debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank transfers (depending on the country)

Is it safe to pay with Normad Express?
Yes, all transactions are protected with SSL encryption to ensure your information is secure.

5. Returns and Refunds

Can I return a product?
Yes, we accept returns within 7 days of receiving the order, as long as the product is in its original condition.

What are the accepted reasons for returns?

  • Defective or damaged product

  • Wrong product received

  • It's not what you expected (must be unused and in its original packaging)

What is the process for requesting a refund?

  1. Contact us at support@normadexpress.com with the order number and reason for the return.

  2. We will send you instructions for shipping the product.

  3. Once received and reviewed, we will proceed with the refund or exchange.

How long does it take to process a refund?
Refunds may take 5-10 business days to process, depending on the payment method used.

6. Customer Service

How can I contact you?
We're here to help. You can contact our team at:

7. Others

Do you have an affiliate program?
Yes, we offer an affiliate program where you can earn commissions by recommending our products. Contact us for more information.

Do you offer discounts or promotions?
Yes, subscribe to our newsletter to receive exclusive offers and special discounts.

How can I make sure I receive news and promotions?
Follow our social media channels and subscribe to our newsletter so you don't miss any special offers.

Thank you for trusting Normad Express!
If you have any further questions, please don't hesitate to contact us. We're here to make your shopping experience unique and satisfying. Happy shopping! 🛍️