Order Tracking

🛠️ TRACK ORDER - NORMAD EXPRESS 🛠️

At Normad Express, we want you to have complete peace of mind and transparency regarding the status of your order. That's why we offer a fast and easy tracking system so you can know every detail of the location and status of your purchase in real time.

👉 How to Track Your Order

  1. Once your order has been processed and shipped, you will receive a confirmation email with the tracking code and a link to track your package.

  2. Go to our "Track Order" page on our website.

  3. Enter the tracking code in the corresponding field and click "Track."

  4. All available information about the status and location of your order will appear.

🛍️ I didn't receive my tracking code. What do I do?

If you have not received the tracking code after 3 business days from payment confirmation, please:

  • Check your spam folder.

  • Make sure the email you provided when making the purchase is correct.

  • If you can't find it, please contact us immediately at our support email suporte@normadexpress.com or via WhatsApp.

🛡️ My Order Isn't Updating in Tracking. Is This Normal?

Yes, in some cases, tracking systems may take a while to update. This happens because:

  • Some shipping companies do not record every movement in real time.

  • During periods of high demand, updates may be delayed.

  • If your order is in international transit, tracking information may only be updated upon arrival in the destination country.

If it's been several days without an update , please contact us and we'll check the status of your order with the shipping company.

⏳ My order is taking longer than expected. What can I do?

Our estimated delivery time is 7 to 20 business days , depending on your location and the shipping method selected. However, external factors may cause delays, such as:

  • High demand on special dates (Black Friday, Christmas, etc.).

  • Delays in customs or security checks.

  • Adverse weather conditions.

If your order has exceeded the maximum delivery time , please contact us and we will help you resolve the situation as quickly as possible.

📢 Important: Enter Address Correctly

Make sure you enter your address correctly when checking out. If the address is incorrect and the package is returned to our warehouse, you will be required to cover the return shipping costs.

👥 Contact and Support

If you have any questions about the status of your order, please contact us at:

We're here to make sure you receive your purchase without any problems. ✨

Thank you for trusting Normad Express . 🌟