Exchange and Return Policy

Exchange and Return Policy - Normad Express

At Normad Express , your satisfaction is our priority. We want you to shop with complete peace of mind, knowing that if something isn't as you expected, we're here to help. Below, we'll explain how our exchange and return processes work to ensure your shopping experience is as comfortable as possible.

1. Deadline for Exchanges and Returns

If you wish to make a return or exchange, you have up to 7 calendar days from the date you receive the product to request it. This period complies with consumer protection regulations and allows us to guarantee a quick and effective process.

2. Conditions for Return

For your return request to be accepted, it is important that the product meets the following requirements:

✅ Must be in its original condition, with no signs of use. ✅ Retain all tags, accessories, and original packaging. ✅ Must not have been washed or altered. ✅ Provide proof of purchase.

If the product does not meet these conditions, we will not be able to accept the return.

3. Accepted Reasons for Exchanges and Returns

We accept exchanges and returns in the following cases:

🔹 Defective or Damaged Product : If you receive an item with manufacturing defects or damaged during shipping, we will be responsible. 🔹 Incorrect Product : If the product you received does not match the one you ordered, we will replace it at no additional cost. 🔹 Wrong Size or Model : If the size or model is not right, you can request an exchange.

We do not accept returns on personal items, underwear, or sale or discounted items.

4. How to Request an Exchange or Return

1️⃣ Contact us : Send an email to support@normadexpress.com with your order number, product photos, and the reason for the return. 2️⃣ Case review : We will evaluate your request and respond within 48 hours with instructions. 3️⃣ Product shipping : If your request is approved, we will provide the return address and the steps to follow. 4️⃣ Processing : Once we receive the product, we will review it and proceed with the exchange, refund, or issuance of a store coupon.

5. Refund Options

🔹 Refund to original payment method : It may take 5-10 business days to reflect depending on your bank. 🔹 Store coupon : If you prefer, we can generate a store credit for future purchases. 🔹 Exchange : Subject to availability.

6. Shipping Costs for Returns

📦 If the return is due to an error on the part of Normad Express (incorrect or defective product, etc.), we will cover all shipping costs. 📦 If the exchange is due to the customer's choice (incorrect size, model exchange, etc.), shipping costs are the buyer's responsibility.

7. Products Not Eligible for Return

❌ Items on sale or on sale. ❌ Personal care products (underwear, hygiene accessories, etc.). ❌ Items without their original packaging or showing signs of use.

At Normad Express, we want your shopping experience to be the best! If you have any questions, please contact us at support@normadexpress.com . We'll be happy to help.

Thank you for trusting us. 💙